Turkish Airlines Exclusive Drive

Overview

Turkish Airlines Exclusive Drive is an enterprise platform that manages the airline’s premium chauffeur service. The system handles booking, dispatch, real-time tracking, and passenger communications across multiple airports.

The Problem

Managing a premium chauffeur service across multiple airports required coordinating drivers, vehicles, flights, and passenger preferences in real-time—a complex operational challenge.

Constraints

• Integration with flight tracking systems
• Multi-airport deployment
• Real-time driver dispatch requirements
• High reliability expectations for premium service
• Multi-language support

Our Role

Enterprise software development:

• Full-stack platform development
• Flight API integration
• Real-time tracking and dispatch
• Admin dashboards and reporting
• Driver mobile application

Key Decisions

Real-time architecture with WebSockets: Enabled instant updates for driver dispatch and passenger notifications.

Google Maps integration: Provided accurate ETAs and route optimization for drivers.

Flight-aware scheduling: Automatic adjustment of pickup times based on flight delays.

Implementation

• Passenger booking portal
• Driver assignment and dispatch system
• Real-time vehicle tracking
• Automated passenger notifications
• Operations dashboard with analytics

Results

• Streamlined operations across multiple airports
• Reduced passenger wait times
• Improved driver utilization
• Positive feedback from premium passengers
• Operational cost savings

What We’d Do Differently

Earlier integration with the airline’s loyalty program would have enabled more personalized passenger experiences.

Relevant Services

• Custom Software Development
• Web Application Development
• API Integration