Question 1

How do we get started?

Accepted Answer

Start by filling out our project form or contacting us directly. We'll review your requirements and schedule a discovery call within 1-2 business days. After understanding your needs, we'll provide a detailed proposal with scope, timeline, and pricing.

Question 2

What's your typical project timeline?

Accepted Answer

Timelines vary by project complexity. An MVP typically takes 2-4 months, a mobile app 3-6 months, and enterprise solutions 6+ months. We'll provide a detailed timeline estimate during the proposal phase based on your specific requirements.

Question 3

Do you work with early-stage startups?

Accepted Answer

Yes, we work with companies at all stages, from pre-seed startups to enterprises. For early-stage startups, we often help define scope that fits budget constraints while building a solid foundation for future growth.

Question 4

Can you sign an NDA before we discuss our project?

Accepted Answer

Absolutely. We're happy to sign an NDA before any discussions. Just request one when you reach out, and we'll provide our standard NDA or review yours within 24 hours.

Question 5

What happens after the project is delivered?

Accepted Answer

All projects include a 30-day warranty for bug fixes. After that, we offer ongoing maintenance and support packages, or we can hand everything off to your team with full documentation and knowledge transfer.

Question 6

How do you communicate during projects?

Accepted Answer

We use Slack for daily communication, with dedicated channels for your project. We also hold weekly demo calls, provide status updates, and are available during business hours for questions. We can adapt to your preferred tools.

Question 7

Will I have access to the codebase?

Accepted Answer

Yes, from day one. We set up a repository in your GitHub/GitLab/Bitbucket organization, and you have full access throughout the project. All code, documentation, and assets belong to you.

Question 8

How often will I see progress?

Accepted Answer

We provide weekly demo builds showing completed work. You'll see working software every week, not just at the end. This allows for early feedback and course correction.

Question 9

What if requirements change during the project?

Accepted Answer

Changes happen, and we handle them transparently. We'll discuss the impact on scope, timeline, and budget, then document the change request. Small adjustments are normal; larger changes may require a formal change order.

Question 10

Who will be working on my project?

Accepted Answer

Senior engineers only. We don't use junior developers or offshore handoffs. You'll meet your team during kickoff, and the same people work on your project throughout. Average experience is 5+ years.

Question 11

How does your pricing work?

Accepted Answer

We offer three models: Fixed Delivery (defined scope, fixed price), Development Pods (dedicated team on monthly retainer), and Staff Augmentation (engineers embedded in your team). We'll recommend the best fit based on your project.

Question 12

What are typical project costs?

Accepted Answer

MVPs typically range from $25K-$75K, mobile apps $50K-$150K, and web applications $50K-$200K. Enterprise projects often exceed $150K. We provide detailed estimates after understanding your specific requirements.

Question 13

Do you offer payment plans?

Accepted Answer

Yes, we typically structure payments around milestones. A common structure is 30% upfront, 40% at mid-project, and 30% on delivery. For larger projects, we can create more granular milestone payments.

Question 14

Are there any hidden costs?

Accepted Answer

No hidden costs. Our estimate includes development, project management, QA, and basic deployment. Third-party costs (hosting, APIs, licenses) are clearly called out separately. Any scope changes are discussed and approved before incurring additional costs.

Question 15

What's your cancellation policy?

Accepted Answer

For fixed-delivery projects, you can cancel at any milestone with payment for completed work. For retainer engagements, we require 30 days notice. We'll always hand over all completed work and documentation.

Question 16

What technologies do you specialize in?

Accepted Answer

Our core stack includes React/Next.js, Node.js, React Native, Flutter, and Python for AI/ML. We also work with Unity/Unreal for games, and various backend technologies. We choose the best tools for your specific needs.

Question 17

Can you work with our existing codebase?

Accepted Answer

Yes, we regularly take over existing projects, whether for maintenance, feature development, or modernization. We start with a codebase review to understand the architecture and identify any technical debt.

Question 18

Do you handle DevOps and deployment?

Accepted Answer

Yes, we can set up CI/CD pipelines, containerization, and cloud infrastructure (AWS, GCP, Azure). We can manage ongoing infrastructure or hand it off to your team with documentation.

Question 19

How do you ensure code quality?

Accepted Answer

Every project includes code reviews, automated testing (unit, integration, E2E as appropriate), and CI/CD pipelines. We follow industry best practices and maintain consistent coding standards.

Question 20

What about security?

Accepted Answer

Security is built into our development process. We follow OWASP guidelines, conduct security reviews, and can provide penetration testing through partners. For sensitive industries, we can work toward SOC2, HIPAA, or other compliance requirements.

Question 21

How do you handle white-label partnerships?

Accepted Answer

We operate completely invisibly. Every engagement starts with an NDA, we never mention client relationships publicly, and we integrate with your tools and processes. Your clients never know we exist unless you tell them.

Question 22

Can you match our agency's brand and communication style?

Accepted Answer

Yes, we adapt to your standards. We can use your email domain, follow your documentation templates, and match your communication style. We become an extension of your team.

Question 23

What are your response times?

Accepted Answer

Standard SLA: 2-hour response during business hours (EST), 24-hour resolution for critical issues. Partner accounts get enhanced SLAs with dedicated support and priority escalation.

Question 24

Do you offer partner pricing?

Accepted Answer

Yes, long-term partners get preferred rates, priority capacity allocation, and volume discounts. Partner status typically requires a 6-month commitment with consistent volume.

Question 25

Can you handle overflow work on short notice?

Accepted Answer

We maintain bench capacity for existing partners. For new engagements, we typically need 1-2 weeks notice. Rush work is possible with a premium for immediate availability.

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